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lattice/customer-support
Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.
Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.
| Name | Type | Description |
|---|---|---|
customer-support-draft-response |
command | Draft responses to customer tickets |
customer-support-escalate |
command | Escalate issues to appropriate teams |
customer-support-kb-article |
command | Create knowledge base articles from resolved issues |
customer-support-research |
command | Research customer context and history |
customer-support-triage |
command | Triage and categorize incoming tickets |
customer-support-customer-research |
skill | Deep-dive into customer background and context |
customer-support-escalation |
skill | Manage escalation workflows and routing |
customer-support-knowledge-management |
skill | Organize and maintain knowledge base content |
customer-support-response-drafting |
skill | Draft and refine customer responses |
customer-support-ticket-triage |
skill | Analyze and prioritize ticket queues |
| Server | URL |
|---|---|
| slack | https://mcp.slack.com/mcp |
| intercom | https://mcp.intercom.com/mcp |
| hubspot | https://mcp.hubspot.com/anthropic |
| guru | https://mcp.api.getguru.com/mcp |
| atlassian | https://mcp.atlassian.com/v1/mcp |
| notion | https://mcp.notion.com/mcp |
| ms365 | https://microsoft365.mcp.claude.com/mcp |
| Category | Placeholder | Included servers | Other options |
|---|---|---|---|
| Chat | ~~chat |
Slack | Microsoft Teams |
~~email |
Microsoft 365 | -- | |
| Cloud storage | ~~cloud storage |
Microsoft 365 | -- |
| Support platform | ~~support platform |
Intercom | Zendesk, Freshdesk, HubSpot Service Hub |
| CRM | ~~CRM |
HubSpot | Salesforce, Pipedrive |
| Knowledge base | ~~knowledge base |
Guru, Notion | Confluence, Help Scout |
| Project tracker | ~~project tracker |
Atlassian (Jira/Confluence) | Linear, Asana |
Enable in Lattice Workbench:
Settings → Plugin Packs → Enable "Customer Support"
